Emmanuel Frenehard

Sanofi has built its own AI agent called Concierge using Anthropic's Claude and Elementum AI, replacing ServiceNow for IT management. The system serves 60,000 employees and aims to autonomously resolv…

Sanofi has built its own internal AI ecosystem called Concierge, used by 60,000 employees, after its chief digital officer deemed existing enterprise AI tools "lame" and limited in value. The French p…